Scope
Read this page before submitting. It describes the limits of this portal and where other matters should be reported.
What this portal is
This is a channel for industry and government participants to report systemic problems in federal and defense surface freight, so that patterns can be assessed in aggregate.
What this portal is not
This portal is not an investigative body and not an enforcement body. It does not adjudicate disputes, direct enforcement, suspend or debar anyone, make contracting decisions, or take personnel actions.
Submitting here does not preserve any legal right or deadline.
Confidentiality
Confidentiality cannot be guaranteed. Named allegations are not circulated. Material is used in de-identified, aggregate form.
Do not submit
Do not submit classified, controlled unclassified (CUI), law enforcement sensitive, export-controlled, or proprietary material.
No file attachments are accepted.
Reporting channels
If your issue belongs in one of these channels, use it. You may submit here as well, but this portal does not substitute for any of them.
| Issue | Where to report | Link |
|---|---|---|
| Motor carrier or broker safety, service, or payment complaint | FMCSA National Consumer Complaint Database | https://nccdb.fmcsa.dot.gov |
| Fraud, waste, abuse, or mismanagement in DOT programs | U.S. DOT Office of Inspector General Hotline | https://www.oig.dot.gov/hotline |
| Fraud, waste, abuse, or mismanagement in defense programs | Department of Defense Inspector General Hotline | https://www.dodig.mil/Components/Administrative-Investigations/DoD-Hotline/ |
| A specific contract, tender, or award | The cognizant contracting officer named in the solicitation or award | — |
How submissions are handled
Every submission is logged and triaged into one of three dispositions: referred to the responsible authority, retained as de-identified systemic input, or out of scope with no action.
Submitters receive a case reference number.